Operational Automation & Systems Engineering

We eliminate the manual work that's slowing your business down.

ProxyPattern helps growing organizations connect disconnected systems, automate repetitive workflows, and apply AI where it actually improves operations. We find the bottlenecks, design the solution, and build it—without adding unnecessary complexity.

10+ Years

Senior engineering judgment

50k chats/day

Handled during high traffic

60% drop

Latency via semantic Redis caching

Millions

Background jobs automated

What We Fix

Where Does Your Team Lose Time Every Week?

Founders and operators don't call us for generic developer hours. They call us when manual data entry, broken tool integrations, or operational friction slow down business growth.

01 // MANUAL OPERATIONS

“Our team is copying information between systems.”

We connect your CRM, email, spreadsheets, scheduling systems, and internal applications so information moves automatically—without human intervention or transcription errors.

02 // DISCONNECTED SYSTEMS

“Staff spends hours on repetitive administrative work.”

We map your recurring administrative tasks, remove the manual steps, and build streamlined digital intake and automated notification pipelines.

03 // OUTGROWN PROCESSES

“Our business has outgrown its manual processes.”

When spreadsheets and paper forms break down, adding more staff creates overhead. We redesign the workflow architecture so your capacity scales without extra payroll.

04 // PRACTICAL AI

“We have AI ideas but don't know what's worth automating.”

We apply our “Determinism before AI” framework: we identify where standard algorithms make more sense—and where AI genuinely adds high-ROI value.

05 // WORKFLOW BOTTLENECKS

“Follow-ups are getting lost and bookings stall under load.”

Unstructured messaging queues and manual client follow-ups lead to lost revenue. We construct automated scheduling and notification pipelines that never miss a lead.

06 // LEGACY SYSTEMS & SCALING

“Our core software app is slow, fragile, or expensive to run.”

For software companies and tech teams, we fix PostgreSQL row lock contention, refactor legacy monoliths, and optimize cloud infrastructure under peak traffic.

Under the hood, we solve these with system integration, custom APIs, automated queues, AI orchestration, database engineering, and clean software architecture.

Who We Help

Growing Organizations with Complex Operations

We don't limit our work to one narrow vertical. We help organizations whose operational complexity has outgrown manual handling.

01 // HIGH-TOUCH SERVICES

Service & Care Organizations

Healthcare clinics, nutritionists, social service agencies, and care providers needing automated patient intake, scheduling, reminders, and client follow-up.

02 // PROFESSIONAL FIRMS

Professional & Financial Services

Lending operations, legal firms, accounting practices, and financial entities seeking to eliminate spreadsheet tracking, document processing, and billing overhead.

03 // TECH & SOFTWARE

Software & Technology Companies

SaaS scale-ups, founders, and VPEs needing senior database tuning (PostgreSQL, Rails, Redis), AI evaluations in CI/CD, and monolith refactoring.

Featured Operational Case Study
Case Study // Healthy Food Punta Cana

Paper & WhatsApp → Automated Intake & Meal Booking Workflow

Unstructured WhatsApp messages and paper intake forms were causing lost follow-ups and booking bottlenecks for Chef Nutritionist Jennifer Núñez.

We digitized client health evaluations, built multi-step intake questionnaires, and created automated WhatsApp & email workflows that eliminated manual friction.

500+
Health transformations conducted
3x
Online intake completion rate
< 1s
Mobile page load speed
Read Healthy Food Case Study
Operational Transformation
BEFORE

Unstructured WhatsApp chats, paper health evaluations, lost client follow-ups, and manual scheduling bottlenecks.

AFTER PROXYPATTERN

Digital health evaluation portal, multi-step automated intake, synchronized booking workflows, and instant client notifications.

Case Study // PrestaCRM

Spreadsheet Chaos → Automated Credit Ledger & WhatsApp Collections

Replaced fragile loan spreadsheets with an immutable accounting engine, French amortization schedules, and idempotent WhatsApp payment collection queues.

Case Study // Conversational AI Pipeline

High Latency AI → 45% Billing Drop & 60% Faster Responses

Decoupled a high-traffic AI support pipeline with semantic Redis caching and async workers to cut model spending while boosting user speed.

Our Value Stance

“Good consultancies sell labor. Great consultancies sell judgment.”

Hourly billing rewards slow work. We charge for impact and senior judgment instead. You aren't paying for developer hours—you are paying for an experienced architect to analyze your operation, remove unnecessary complexity, and build what actually works.

Pay for concrete operational outcomes and senior engineering judgment—not elapsed hours.

Book a 30-Minute Operations Review
Engineering Philosophy

How We Solve Problems

We design simple, reliable software systems that eliminate operational friction without ballooning cost.

We remove complexity first.

Every manual step, extra dependency, or bloated app is maintenance debt. The most reliable solution is the simplest one. We prune dead workflows and simplify operations.

Determinism before AI.

LLMs are probabilistic. Before adding an AI model, we check if SQL, regex, APIs, or a state machine solves the bottleneck deterministically.

We default to boring, proven tools.

PostgreSQL, Rails, Redis, and Next.js handle 99% of organizational workloads cleanly when configured properly—without microservice sprawl.

Leadership

Led by Wilbur Suero

WS

Wilbur Suero

Founder & Principal Engineer

“Over a decade walking into complex operations, identifying bottlenecks, and building clean automated systems.”

I founded ProxyPattern so organizations can work directly with a senior engineer—no account managers, no junior developers learning on your dime. Just clear, direct operational solutions.

Our Philosophy

Core Engineering Principles

We build software designed to compound in value over time.

01

Complexity is debt with interest.

Every manual step, extra dependency, or unintegrated tool is an operational liability. We design to remove moving parts.

02

Determinism before AI.

LLMs are probabilistic. Before adding an AI model, we check if SQL, regex, or a state machine solves the bottleneck deterministically.

03

Master stable tools.

We build on mature stacks—Rails, Next.js, PostgreSQL, Redis. We push native capabilities to their limits before adding unnecessary software.

Read All Engineering Principles
Nearshore Systems Studio

Senior Systems & Automation Engineering in Dominican Republic & LATAM

Based in Santo Domingo, Dominican Republic, ProxyPattern is a senior software engineering studio serving companies across Latin America (LATAM) and North America.

We combine senior architectural judgment with US-aligned timezones (EST/AST) to deliver operational automation, API integrations, and database optimizations without timezone friction.

Why Partner With ProxyPattern?

  • Senior Engineering Lead: Direct access to senior architects and engineering leadership.
  • Zero Timezone Overhead: Synchronous EST/AST availability for seamless reviews and communication.
  • Bilingual Delivery: Native Spanish and fluent English technical communication and async documentation.
Live Tools

Live Tools & Open Code

Explore our live web applications, open-source packages, and engineering playbooks.

Live App

Factura DGII

Privacy-first Dominican Republic tax invoice generator (NCF & e-NCF) with instant vector PDF rendering.

Open Factura DGII
Live SaaS

PrestaCRM

Loan portfolio OS with applicant risk scoring, French amortization schedules, and WhatsApp collection automation.

Visit PrestaCRM
Framework

The Playbook

Read our exact engineering playbooks: evaluating AI systems and fixing PostgreSQL row lock contention.

Open the Playbook
Code

Open Source

Audit our public codebases: AISpec, GemGuard, Promptly, and outbox_rails.

View GitHub Code